Keeping your seller account healthy

What eBay measures

• Transaction defects — for example cancelled orders because an item was out of stock.
• Late shipments — orders shipped or delivered after the promised time.
• Cases closed without seller resolution.

Daily habits

• Keep stock levels accurate so you never sell what you do not have.
• Upload tracking numbers on time.
• Reply to buyer messages within 24 hours.
• Resolve problems before a buyer opens a case.

Want a professional review? Order an account audit.